Refunds & Returns Policy

Infacom ("we" and "us") is the operator of (https://infacom.co.uk) ("Website").

By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

  1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

  1. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

 

This price will be the final price for shipping cost to the customer.

 

  1. Returns

3.1 Return Due To Change Of Mind

Infacom will happily accept returns due to change of mind if a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in re-sellable condition.

 

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

 

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

 

Infacom will refund the value of the goods returned but will NOT refund the value of any shipping paid.

 

3.2 Warranty Returns

 

We will happily help with any valid warranty claims issues you have with any of the products we provide.  Unless otherwise stated, we will only act as a liaison to the manufacturer on your behalf, and the warranty claim would be between you the buyer and the manufacturer.  

 

Customers will be required to pre-pay the return shipping for warranty claim goods and should check with the manufacturer as to whether they will reimburse you upon successful warranty claim.

 

We suggest you contact the manufacturer directly to initiate warranty claims.  If you require our support in the claim, upon receipt of your request, you can expect Infacom to support you within 7 days.

 

  1. Delivery Terms

 

4.1 Transit Time National (UK)

 

In general, shipments are in transit for 2 - 7 days.  Goods vary according to weight, size and delivery address.  Most goods are shipped within 2 days.  Details for delivery of large items (such as large touch screens) if palletised, will need to be confirmed prior to dispatch in order to confirm arrangements for unloading at delivery point.

 

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We can offer a more specific estimate when you are choosing your courier at checkout or by contacting us for a shipment quotation before purchasing.

 

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

 

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.4 Change of Delivery Address

For change of delivery address requests, we can change the address at any time up to 4 hours before the order has been dispatched.

 

4.5 P.O. Box Shipping

Infacom will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

 

4.6 Military Address Shipping

We can ship to military addresses using Royal Mail. We are unable to offer

this service using courier services.

 

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

 

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 

  1. Tracking Notifications

Upon dispatch, if requested, customers can be sent a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

  1. Parcels Damaged in Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

 

  1. Duties & Taxes

7.1 Sales Tax

VAT (Sales tax) has already been applied to the price of the goods as displayed on the

website

 

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Infacom encourages you to be aware of these potential costs before placing an order with us.

 

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Infacom at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

 

  1. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before up to 4 hours before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

 

  1. Insurance

Parcels are insured for loss and damage up to the value as stated by the

courier.

 

9.1 Process for parcel damaged in-transit

We will work with you to process any claim for parcel damage to assess how to make a claim and where the fault is.  We will process a refund or replacement as soon as the courier has completed their investigation into the claim, and we are successful in making a claim.

 

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

  1. Customer service

For all customer service enquiries, please email us at sales@infacom.co.uk